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See below for instructions.
BY PHONE To order any of our products within the USA and Canada, you may call us at our toll-free numbers: (800) ULTIMAX or (888) ULTIMAX. From all other countries, you must dial direct: +1 (865) 483-7097.
Please note the new area code (865) which has been changed from (423), as of 01 April 2000. Apparently, 1.6 billion telephone numbers weren't enough, so North Americans get to play these games reassigning their area codes every year or two. 865 spells "VOL" on the keypad, which happens to be the nickname of the local football team. Now you know how far we'll go to support football.
To speak to a human being, call between the hours of 0800-1800 Eastern Time Monday-Friday (that's five-six hours behind western Europe), otherwise leave your name, address, and telephone number on our voice mail so we can call you back and verify the order.
For those telephones without lettered keypads, (800) ULTIMAX = (800) 858-4629.
BY EMAIL We strongly discourage sending credit card via email. Use email to inquire about products and availability, but you should only order via the phone as above, or fax or matter mail as below. No, we do not have "shopping carts" yet. We're working on it.
BY FAX You may fax your order to us 24 hours/day, 7 days/week at +1 (865) 483-6317. Be sure to include the expiration date as well as the card number, your complete address, and an authorized signature for our records, as well as a call-back number for verification.
BY POST And, there's always old fashioned "matter mail" - send your order with payment, preferably in US dollars drawn on a US bank, to:
UPGRADE PROCEDURE FOR OWNERS OF VERSION 1: Owners of "Soviet Space Program version 1" (English language) are entitled to upgrade to v2.1 (English language) at more than 50% discount from list price! If you are a member of the Planetary Society, National Space Society, or ORION, then remit a check, travelers check, or money order for US$14.93, which includes shipping & handling, to the address above. Do not send cash through the mail. Please write your society's membership number on your check or money order. IMPORTANT: YOU MUST INCLUDE THE ORIGINAL FRONT INSERT WITH YOUR UPGRADE ORDER (that's the purplish paper that slides out of the cover) TO GET THIS SUBSTANTIAL DISCOUNT. It will be returned to you along with your new CD-ROM. Offer is limited to one upgrade per copy for owners of version 1 only. We ship same day, but please allow 2 weeks turnaround time. If you are NOT a member of these space societies, join them! Until you do, your price for the upgrade from v.1 to v.2.1 will be $19.95 + 3.50 S&H = $23.45.
The Ultimax Group, Inc.
112 Mason Lane
Oak Ridge, TN 37830-8631
USA
INTERNATIONAL CUSTOMERS PLEASE NOTE: Although we prefer payment in US dollars drawn on US banks, we do accept major foreign currencies such as euros, pounds sterling, and yen. With a credit card of course, the price in US dollars is automatically converted into your currency, and at a very good exchange rate, better than we can offer. With credit card orders, we ship immediately, so plastic is really the best way to go. If you do pay with a personal cheque, we must hold shipping until your funds clear. Most overseas banks have what is called a "correspondent bank" in the USA, so please try to write your check drawn on that bank - the process goes a whole lot faster. We do ship immediately upon receiving your international postal money order. Packaging, handling, and shipping via insured air post for all CD-ROMs, videos, and posters going overseas costs US$10.00 each (or foreign equivalent). Overnight express shipping is available, please call, fax, or email for a quote.
For product or dealer inquiries within the USA & Canada, call:
West Coast: (888) ULTIMAX
East Coast: (800) ULTIMAX
Outside USA: +1 (865) 483-7097 -- note area code has changed from (423)
or send us a fax: +1 (865) 483-6317 -- note area code has changed from (423)
or write to us:
The Ultimax Group, Inc.
112 Mason Lane
Oak Ridge, Tennessee, USA 37830-8631
or send email to robot-at-ultimax-dot-com
The entire content (images and text) of these pages is copyrighted and may not be distributed, downloaded, modified, reused, re-posted or otherwise used without the express written permission of the authors.
These pages last updated December 12, 2005